Privacy Policy

LAST UPDATED: January 2025

Your privacy is very important to us. We are committed to the protection of your Personal Data, and the purpose of this Privacy Notice is to inform you about the way we process your Personal Data, including references to which data we process, how, why, and for how long, together with information about your rights as a Data Subject.

This Privacy Notice sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us. This Privacy Notice also sets out how you can instruct us if you prefer to limit the use of that Personal Data, as well as the procedures that we have in place to safeguard your privacy.

1. Important Information

2. Information We May Collect About You

How is your Personal Data collected:

• Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• You use and interact with our Website. When you browse on our website, we process Technical Data. We use this data to make sure our website works properly, including debugging, to deliver content, and for improving our website.
• Third parties or publicly available sources. We may receive Personal Data about you from various third parties when we perform background checks, fraud prevention checks, and other "Know Your Customer" procedures to comply with applicable financial services standards.

3. How We Use Personal Data

In accordance with this Privacy Notice, Wocpay may use your Personal Data for the following purposes:

• Provide the services you request from us
• Verify your identity or conduct appropriate checks for fraud prevention
• Understand your needs to provide you with the products and services you require
• Administer and manage our services, including billing and debt collection
• Distribute information, newsletters, and other communications to keep you informed
• Research and develop new product offerings and services
• Manage and conduct our business and the services we provide
• Make sure our website works properly and improve its performance
• Provide personalized offers tailored to your needs (with your consent)
• Comply with applicable laws and regulations

4. When May We Disclose the Personal Data?

Your information may be disclosed for processing to:

• Our employees, our affiliates and their employees
• Third-party consultants, contractors, suppliers or other service providers
• Auditors or advisers auditing or assisting with our business
• Analytics and search engine providers
• Our successors in title or prospective buyers of our business
• Government bodies and law enforcement agencies when required by law
• Third parties where disclosure is required to enforce our agreements
• Protect the rights, property, integrity or security of our company and customers

5. International Transfers

Wocpay serves customers globally. Accordingly, your Personal Data may be shared with our affiliates in other countries when necessary for the purposes mentioned in this Privacy Notice. To protect your Personal Data, we have implemented appropriate safeguards in accordance with applicable data protection laws.

6. Security of Personal Data

We have put in place a range of security measures to protect your Personal Data. Where you have been allocated an account, this area is protected by your user name and password, which you should never divulge to anyone else.

We will use reasonable endeavours to implement appropriate policies, rules and technical measures to protect the Personal Data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss.

We will ensure that your information will not be disclosed to government institutions or authorities except if required by law.

7. Cookies

Wocpay uses cookies to store and collect information about your use of our Website. Cookies are small text files stored by the browser on your equipment's hard drive. They enable us to provide personal settings and improve your experience. You can find out more about cookies and manage your preferences through your browser settings.

8. Your Rights

You have the following rights regarding your Personal Data:

• Request access to your Personal Data (data subject access request)
• Request correction of your Personal Data
• Request erasure of your Personal Data
• Object to processing of your Personal Data
• Request restriction of processing
• Request transfer of your Personal Data to you or a third party
• Withdraw consent at any time where we are relying on consent

9. How Long Do We Keep Personal Data?

We will only retain your Personal Data for as long as necessary to provide you with our services or fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. We will take reasonable steps to destroy or permanently de-identify Personal Data that is no longer needed.

10. Changes

We reserve the right to amend or edit this Privacy Notice from time to time at our discretion. We may change the Privacy Notice at any time by posting the changed Privacy Notice on the Wocpay website.